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A critical incident is defined as a Silvergate system outage or suspected fraud/account takeover.

Please complete the form below only if you experience a critical incident outside of our standard operating hours (8:00 a.m. – 5:00 p.m. PT, Monday through Friday).

For all other requests: Debit Card Help | User Guides | [email protected]*

*Please do not send personal or sensitive information via email.